RETURNS & REFUNDS

We want you to love your purchase, but if you’re not completely satisfied, we’re here to help.

1. Returns Eligibility

We accept returns under the following conditions:

  • Items must be unused, unopened, and in their original packaging.

  • Returns must be initiated within 14 days of receiving your order.

  • Proof of purchase (receipt or order confirmation) is required.

Non-returnable items:

  • Used or opened products.

  • Items purchased on sale or clearance.

  • Gift cards.

  • Custom or personalized items.

2. How to Initiate a Return

  1. Email us at info@buondisunshinecoast.com.au with your order number and reason for return.

  2. We will provide you with return instructions, including the return address.

  3. Pack the item securely and send it via Australia Post with tracking.

  4. Once received and inspected, we will process your refund or exchange.

3. Refunds

  • Approved refunds will be processed within 5-7 business days after we receive and inspect your return.

  • Refunds are issued to the original payment method.

  • Shipping fees are non-refundable unless the item was faulty or incorrect.

4. Exchanges

  • If you received a damaged or incorrect item, we will replace it at no additional cost.

  • Contact us within 7 days of receiving your order with photos of the issue.

5. Return Shipping Costs

  • If the return is due to change of mind, the customer is responsible for return shipping costs.

  • If the return is due to a faulty or incorrect item, we will cover return shipping.

6. Damaged or Lost Packages

If your order was damaged in transit, please contact us within 7 days with photos, and we will assist with a replacement or refund.

For any further questions, feel free to reach out to us at info@buondisunshinecoast.com.au.

This policy is subject to change and was last updated in March 2025.