What payment methods do you accept?
We accept all major credit/debit cards. Payments are processed securely, and we do not store your card details.

Can I modify or cancel my order after placing it?
Orders are processed quickly, but if you need to modify or cancel your order, please contact us at info@buondisunshinecoast.com.au within 12 hours of placing it. Once your order is shipped, we cannot make changes.

Do you offer gift cards?
Yes! We offer digital gift cards in various amounts. Gift cards are delivered via email and do not expire.

Where do you ship?
We currently ship only within Australia using Australia Post.

How long does shipping take?

• Parcel Post: 3-7 business days
• Express Post: 1-3 business days

Processing time is 1-3 business days before dispatch.

How much does shipping cost?

• Parcel Post: From $12
• Express Post: From $16

For detailed rates, check our Shipping Policy.

How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. Use the link provided to track your package.

What is your return policy?
We accept returns of unused, unopened items within 14 days of delivery. Please check our Return Policy for full details.

Do you offer refunds?
Yes, we offer refunds on eligible returns. Refunds are processed within 5-7 business days after we receive your return.

Who covers return shipping costs?
If returning due to change of mind, the customer covers return shipping. If the product is damaged or incorrect, we cover return shipping costs.

Are your candles and diffusers non-toxic?
Yes! Our products are made with high-quality, non-toxic ingredients. Our candles use a soy & coconut wax blend, and contain phthalate-free fragrances.

Are your products safe for pets?
While our products are non-toxic, some essential oils can be irritating to pets. We recommend using candles and diffusers in well-ventilated areas and consulting a vet if you have concerns.

Are your candles vegan and cruelty-free?
Yes! Our candles are made with vegan-friendly wax and never tested on animals.

How long do your candles and diffusers last?

• Candles: Burn time varies by size but typically lasts 40+ hours.
• Diffusers: Last 8-12 weeks, depending on room conditions.

How do I get the best scent throw from my diffuser?
Flip the reeds once a week to refresh the fragrance. Keep diffusers in an area with good airflow for better scent distribution.

How should I burn my candle for the best results?

For the first burn, allow the wax to melt evenly across the surface, reaching the edges of the glass. This prevents tunneling and ensures an even burn every time. Never burn your candle for more than 3 hours at a time to avoid overheating the glass and to maintain the best fragrance throw. Always trim the wick to 5mm before relighting.

What are the key safety tips for burning candles?

To ensure a safe and enjoyable candle-burning experience, follow these precautions:

• Never leave a burning candle unattended.
• Keep candles away from children, pets, and flammable objects.
• Always burn on a heat-resistant, flat surface.
• Avoid burning candles near open windows, fans, or air vents, as drafts can cause uneven burning or excessive flickering.
• Discontinue use when 1cm of wax remains at the bottom to prevent overheating.
• Never move a burning candle—wait for the wax to cool and solidify before handling.

Do you offer discounts for first-time customers?
Yes! Sign up for our newsletter and get 20% off your first order.

Do you have a loyalty program?
We’re working on one! Stay tuned by subscribing to our emails.

Can I use more than one promo code at checkout?
No, only one discount code can be applied per order.

Do you offer wholesale pricing?
Yes! If you’re interested in stocking our products, please contact us at info@buondisunshinecoast.com.au for wholesale inquiries.

Do you sell in retail stores?
We’re working on expanding into stores! Stay updated via our website or Instagram.

Are your products eco-friendly?
Yes! We use sustainable ingredients and packaging, including recyclable materials where possible.

How do I recycle my candle jar?
Once the wax is gone, clean the jar with warm soapy water and reuse it for storage or plant pots!

How can I contact you?
Reach out to us at info@buondisunshinecoast.com.au or via Instagram @BUONDIsunshinecoast.

What are your customer service hours?
We respond to emails within 24-48 hours, Monday to Friday.